Shipping policy

Horological Atelier Logistics

Worldwide Shipping Policy

ROAN STRAPS Logistics Experience: Precision crafted in our studio, carefully inspected, and delivered with complimentary tracked air courier worldwide.

1. Atelier Inspection

Every timepiece strap undergoes strict quality check and dispatches within 1–2 business days.

2. Complimentary Air Courier

100% Free standard tracked airmail shipping provided across all destinations.

3. Express Priority Available

DHL, FedEx & UPS priority routing available upon request for expedited requirements.

Primary Destinations

Standard tracked air transit window for our core horological markets
All Shipping Free
United Kingdom (UK)
Direct Hub
5 – 8 Business Days
Free Tracked Courier
United States (USA)
Express Line
5 – 8 Business Days
Free Tracked Courier
Germany
Fast Transit
5 – 7 Business Days
Free Tracked Courier
France
Fast Transit
5 – 7 Business Days
Free Tracked Courier
Switzerland (瑞士)
Horological Capital
8 – 10 Business Days
Free Tracked Courier
Sweden (瑞典)
Northern Europe
10 – 12 Business Days
Free Tracked Courier
United Arab Emirates (UAE / 阿联酋)
Middle East Express
8 – 12 Business Days
Free Tracked Courier
Saudi Arabia (沙特阿拉伯)
Middle East Express
8 – 12 Business Days
Free Tracked Courier
Australia
Dedicated Line
7 – 15 Business Days
Free Tracked Courier
View All Other Worldwide Destinations (25+ Countries) ▾
Destination Region Shipping Fee Estimated Transit
Italy (意大利) Southern Europe FREE 6 – 8 Business Days
Spain (西班牙) Southern Europe FREE 6 – 8 Business Days
Belgium (比利时) Western Europe FREE 6 – 8 Business Days
Netherlands (荷兰) Western Europe FREE 7 – 10 Business Days
Austria (奥地利) Central Europe FREE 7 – 9 Business Days
Poland (波兰) Central Europe FREE 7 – 9 Business Days
Ireland (爱尔兰) Northern Europe FREE 8 – 10 Business Days
Denmark (丹麦) Northern Europe FREE 8 – 12 Business Days
Finland (芬兰) Northern Europe FREE 8 – 12 Business Days
Norway (挪威) Northern Europe FREE 8 – 12 Business Days
Portugal (葡萄牙) Southern Europe FREE 10 – 14 Business Days
Canada (加拿大) North America FREE 10 – 15 Business Days
Mexico (墨西哥) North America FREE 10 – 20 Business Days
Argentina (阿根廷) South America FREE 5 – 7 Business Days
Chile (智利) South America FREE 6 – 10 Business Days
Singapore (新加坡) Asia Pacific FREE 5 – 8 Business Days
New Zealand (新西兰) Oceania FREE 5 – 10 Business Days
Kuwait (科威特) Middle East FREE 8 – 12 Business Days
01. Order Dispatch & Atelier Quality Assurance

Every ROAN strap undergoes rigorous quality inspection in our workshop before departure. Orders are meticulously prepared, safely packaged in protective horological cases, and dispatched within 1 to 2 business days.

02. Free Worldwide Standard Airmail

We are delighted to provide complimentary standard tracked air freight for all acquisitions. Over 95% of orders arrive within the estimated timeline worldwide.

03. Priority Express Delivery (DHL / FedEx / UPS)

For collectors requiring urgent arrival, dedicated express couriers via DHL, FedEx, or UPS can be coordinated upon request. Contact us at info@roanstraps.com to receive an exact quotation.

04. Customs, Duties & Local Taxes

ROAN STRAPS LTD does not absorb international customs tariffs or local VAT. Any additional governmental levies assessed during or following transit remain the exclusive responsibility of the recipient.

05. Tracking & Shipment Verification

Once your parcel is handed over to international freight carriers, an automated confirmation with an authentic tracking number and direct live status portal link will be emailed to you immediately.

06. Delivery Exceptions & Address Responsibility

ROAN STRAPS cannot assume liability for misdeliveries stemming from incorrect, incomplete, or unverified delivery addresses entered during checkout.

In events where parcels return to our facility or are classified as abandoned due to erroneous routing or non-collection following carrier notification, the customer will be responsible for re-dispatch freight fees. Refused or abandoned parcels are not eligible for refunds.

ROAN STRAPS LTD • COMPANY NO. 16919654 • LONDON, UNITED KINGDOM