Refund policy

ROAN STRAPS • CLIENT GUARANTEE

Returns, Exchanges & Guarantee Policy

Last Updated: October 19, 2026

At ROAN STRAPS LTD, horological excellence extends beyond our artisanal craftsmanship to your complete ownership peace of mind. Every strap and hardware piece is engineered to the highest British atelier standards. Should you wish to request a return or exchange, our dedicated Client Care team ensures a seamless, transparent experience.

01. Return Eligibility & Conditions

Return eligibility is determined by the specific items in your order. To maintain horological hygiene and luxury quality standards, accepted returns must meet the following criteria:

  • Items must be returned in their original, pristine condition—unworn, unused, and undamaged.
  • All original packaging, protective films, hardware tags, and complimentary accessories must remain intact.
  • Items that show signs of wear, installation scratches, or unnecessary handling may be subject to a partial refund deduction.
Return Window
You may initiate a return request within 15 days following the confirmed delivery date of your item.
Return Logistics Fee
We will provide a pre-paid return shipping label. A standardized fee of $10.00 USD will be deducted from your final refund amount.
02. Initiation & Transit Inspection

How to Start a Return: Prior authorization is required for all returns. Please contact Client Care at info@roanstraps.com before dispatching any parcel. Parcels sent back without prior return authorization will not be accepted.

Transit Inspection & Damaged Items: Please inspect your parcel upon arrival. If an item arrives defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and arrange a prompt priority replacement.

Bespoke & Exemptions: Bespoke laser-engraved items or final sale items indicated on product listings at the time of purchase may be exempt from standard returns.

03. Regional Consumer Rights
European Union Consumer Rights (14-Day Cancellation)
If you are a consumer in the European Union purchasing goods online, you hold the statutory right to cancel your order within 14 days after receiving your goods. Returned goods must be dispatched back within 14 days following cancellation notification.
United Kingdom Consumer Rights (14-Day Cancellation)
If you are a consumer in the United Kingdom purchasing goods online, you are entitled to cancel your order within 14 days after receiving your goods. Once notified, returned goods must be dispatched to us within 14 days.
04. Refunds & Processing

We will notify you once your returned parcel has been received and quality-inspected by our atelier team. Upon approval, your refund will be automatically credited to your original payment method.

ROAN STRAPS • CLIENT CONCIERGE SERVICE
To initiate a return, request an exchange, or inquire about custom engraving options:
info@roanstraps.com
ROAN STRAPS LTD • COMPANY NO. 16919654 • LONDON, UNITED KINGDOM